refunds & exchanges
I take great pride in every mend creation. If you are not satisfied with your purchase, I am happy to accept your return within 14 days of purchase. A refund will be credited back to your payment method when the item is received in the same condition in which it was shipped.
Replacements or refunds will be offered if an item made by mend is inherently defective. Additionally, items that may have been damaged en route through the post will also be replaced or refunded.
Please contact me within 3 days of receipt if you suspect a defect with your item. Even if you are not sure that you need or want a replacement or refund, please contact me so we can discuss the possible issue and all our options together.
I'm here to make beauty, give grace and send love . . . there's always a solution.
To ensure your satisfaction with your custom creation, we may arrange for you to receive a sample, a video proof or image proofs of your item(s) before purchase or during design and processing.
Due to factors such as labor hours devoted to design and cost of materials, all custom creations require a 25% non-refundable deposit.
I am happy to work with you on a payment plan for orders when given at least 4 weeks of lead time. All costs, including shipping, must be paid in full before item(s) can be shipped.